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TrueKey profile stopped working, new profile works

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TrueKey has stopped wortking on all my PCs. I tried to reinstall TrueKey.

Installed the extension to Chrome,Firefox and Edge. Same problem everywhere.
I can install the extension, logon, confirm 2FA with by phone and then the truekey app keeps loading forever.

If I choose create new profile with a new e-mail, it works perfectly - but I have no passwords.
This makes me think my problem is on the server side at TrueKey.

I would at least have one more access to export my keys and choose a passwordmanager that works.

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Re: TrueKey profile stopped working, new profile works

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Contacted support.
Told me that there is a problem wqith my profile and I should "backup" my 430 passwords with screenshots from by phone -where truekey is working. And thewn enter them again on a new profile

This is exactly what I will do, but not into TrueKey!
Will use an app that works of a **bleep**hole that looses my data.

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Bharani_BD
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Re: TrueKey profile stopped working, new profile works

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Hi @StefanA74 

Due to the nature of this issue we have sent you a private message. Please reply with the requested information to help you further on this.

Thanks & Regards
Bharanidharan S

Re: TrueKey profile stopped working, new profile works

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I also tried a new PC - never had TrueKey installed.
Installed TrueKey-Addon to Firefox - logged on.
Keeps loading and loading - after some time, the browser asks, if addon can be stopped because it slowing down the browser.

Have you lost my data?

Re: TrueKey profile stopped working, new profile works

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Same on a completely new Windows10 PC - just installed TrueKey onto Edge - again the same

Re: TrueKey profile stopped working, new profile works

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I did not receive any call. 

Re: TrueKey profile stopped working, new profile works

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Contacted support.
Told me that there is a problem wqith my profile and I should "backup" my 430 passwords with screenshots from by phone -where truekey is working. And thewn enter them again on a new profile

This is exactly what I will do, but not into TrueKey!
Will use an app that works of a **bleep**hole that looses my data.

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tpk911
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Re: TrueKey profile stopped working, new profile works

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Hi Brahani,

I have the same issue just now. I could not log into my Trukey, so I resetted my master password, but now Truekey does not recognise my profile? Can you please point me to a customer support who can sort it out, please?

Thank you. Peter

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