The experience you are describing is of a networking issue, it seems an ongoing networking issue.
On the True Key side, we do not have any network issues with our servers that could explain your experience, and certainly not an ongoing network issue. Also, as you might notice, nobody else has recently reported a similar issue.
You should look at your network environment and if you need more help to debug this, please reach out to our technical support team that will be happy to assist you with this:
https://service.mcafee.com/webcenter/portal/cp
When you get to this link, scroll down all the way to the bottom of the page and click on the “contact support” link, then click on “technical assistance”, click on PC or MAC and this will take you to the contacting support either by chat or phone.
Thanks,
Marc D.