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Contributor II
Message 1 of 3

TrueKey no longer works with Google Chrome

For years I have been working with Chrome and the TrueKey extension. Since yesterday suddenly the extension doesn't load anymore. I end up in the infinite loading screen.

In the process of finding a solution, I've tried all sorts of fixes:

  • Removed TrueKey, reinstalled it
  • Disabled all extensions first; then uninstalled them.
  • Uninstalled Chrome, cleaned PC, reinstalled Chrome
  • Approved TrueKey in incognito mode

Nothing has resulted in TrueKey working again. Edge still works, so far, so good - but what if the TrueKey extension stops working there too??? Then I'm really screwed.

Since this doesn't seem to be an isolated case with Chrome, I ask McAfee to address the *technical* solution with priority. Thanks in advance for your efforts.

2 Replies
Reliable Contributor
Reliable Contributor
Message 2 of 3

Re: TrueKey no longer works with Google Chrome

For now you have to stick with alternate browser. Let's wait

Message 3 of 3

Re: TrueKey no longer works with Google Chrome

Request your passwords and sensitive personal information in a format readily used by both browser settings. That way if Edge extensions go in the same direction as Chrome did.. The processes that will have to be done again in order to regain control of your own account /migration of up to date password retrieval will be a lot easier! Good luck 🤞
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