×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MattiR
Contributor
Message 1 of 9

TrueKey does not work on new PC

TrueKey does not work on new PC.Worked with your CS personnel, and he/she was not able to help.

Browser: Chrome and Edge

Observation:

1. I login

2. Asked to check my email and "Confirm it's me"

3. I click on "Confirm Access" from my email

4. It says "Access Granted"

5. Truekey keeps spinning and then eventually takes me back to login screen

 

Btw, I have 148 logins, not sure if that is too much for TrueKey to handle. I created a free account using another email and the page loads without any issues. I have a feeling that it is taking too much time fetching my profile details and timesout.

8 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 9

Re: TrueKey does not work on new PC

Hi @MattiR 

We regret for the inconvenience!

Please let us know the following to assist you better

  1. Operating system details
  2. Device name and model number.
  3. Screen shots

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards
Edward Franso 

MattiR
Contributor
Message 3 of 9

Re: TrueKey does not work on new PC

Thanks Edward , i very much appreciate your interest in resolving my issue.

 

1. OS: Microsoft Windows 11 Home
2. Device: Dell Inspiron 54004

3.Chrome: Version 108.0.5359.72

 

Attached .zip file has all the screenshots numbered in the order of execution.

 

I have 148+ profiles , i have a feeling it may have something to do with this issue,

 

Thanks

Rajesh

 

Hope that helps.

MattiR
Contributor
Message 4 of 9

Re: TrueKey does not work on new PC

Hello, is there any resolution effort on your side ?

MattiR
Contributor
Message 5 of 9

Re: TrueKey does not work on new PC

Hello Any updates yet?

Magesh
McAfee Retired
McAfee Retired
Message 6 of 9

Re: TrueKey does not work on new PC

Hi @MattiR 

McAfee is aware of this issue and working towards a fix as soon as possible. In the meantime Please let us know if you are able to access true key on any other alternate device (Mobile, ipad etc). We will keep you updated as we receive more info on this issue. 

Regards
Magesh J

MattiR
Contributor
Message 7 of 9

Re: TrueKey does not work on new PC

Hi @Magesh and @Edward_Franso

It has been more than a month since this issue is brought to your(McAfee) notice. Now my ONLY device which was operational also does not work. Your extension keeps spinning and then returns to login screen.

At this point I am UNABLE to login to any of the 148 web sites I have in my profile, rendering your product a total waste. I am left with no option but to disassociate myself from McFee, hence  I am requesting for full refund so i can move on..

Thanks for your understanding,

Wish you good luck with issue.

Thanks,

Rajesh

tommywell08
Contributor
Message 8 of 9

Re: TrueKey does not work on new PC

On my PC, I'm having the same problem. If you have figured out this problem, kindly assist me.
MattiR
Contributor
Message 9 of 9

Re: TrueKey does not work on new PC

Hi, I do not have any solution and I do not think McAfee will ever address it either. I will be soon moving to a different tool.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community