×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
LMoran
Contributor
Message 1 of 4

TrueKey Master Password

Never ever have I had this much trouble trying to resent a master password for TrueKey.

I requested four times to reset my Master Password. It was like it was thinking for over 40 minutes. 

Screen never came up to change password.

Now my account is frozen for 24 hours!!!!!!

Can someone Please Help Me?

3 Replies
Sudharsanam_G1
Moderator
Moderator
Message 2 of 4

Re: TrueKey Master Password

Hi @LMoran 

We regret for the inconvenience!

Kindly refer the below article to reset True key account master password.

How to change or reset your True Key Master Password

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

MartinP1
Contributor
Message 3 of 4

Re: TrueKey Master Password

Hi... Hope you have had some luck... Wish I could help. I have had no luck getting anything done !! I have been trying to get my True Key profile deleted and have had a lot of different stories.  I have been working on this since Dec.   They have told me that it would first be done in 24 to 48 hours and then 3 to 4 days and now 5 to 7 days...  It has been 6 days now and nothing has been done.   Going to try one more thing...  Don't know if I should try a different Virus checker ??  Any help anyone.

Sudharsanam_G1
Moderator
Moderator
Message 4 of 4

Re: TrueKey Master Password

Hi @MartinP1 

We regret for the inconvenience!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Sudharsanam G

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community