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Oldlink
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Message 1 of 5

TrueKey MFA verification not working

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I've just reinstalled Windows and now when I try to log in to True Key in Chrome I am able to enter the username and password, but I get the MFA message saying it's sent a notification to my 'other device' but IU don't get any notifications. I've tried using the e-mail option which I received and successfully authenticated but when I try to log in it keeps doing the MFA. 

How do I log in if MFA isn't working?

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Oldlink
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Re: TrueKey MFA verification not working

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I've resolved this now, what I did was try to log in using a different browser (Edge), which accepted the verification e-mail link. Once done, I updated the MFA settings, set the second device (my phone), as disabled, then re-enabled. After that all the notifications began to work so I was able to login and verify in Chrome. 

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Rajiv_s1
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Re: TrueKey MFA verification not working

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Hello @Oldlink 

We apologize for the inconvenient situation, McAfee is aware of this issue and it should be resolved right now, please check and confirm the status of the issue.

Regards,
Rajiv S

Re: TrueKey MFA verification not working

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What is the source of the problem? Is there a security/data breach that broke the connectivity to Truekey servers? As most of Our important and sensitive credentials are stored in True key hoping that they'll be secured as this product is backed by a well known antivirus company. How can Mcafee assure us that our data is safe and not breached? 

Rajiv_s1
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Re: TrueKey MFA verification not working

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Hello @jason_rey ,

We are extremely sorry that you had issues in accessing your credentials, Mcafee is constantly working on providing the best security & support possible, but we can assure you that this it is not a security/data breach. Just to keep you informed that details in Truekey can only be decrypted from your end that to if it authenticated with login credentials and two factor authentication from customer end. to know more about Truekey we kindly suggest you to look into the below support articles.

FAQs for True Key: Master Password

FAQs for True Key: Multifactor Authentication

Regards,
Rajiv S

Oldlink
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Message 5 of 5

Re: TrueKey MFA verification not working

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I've resolved this now, what I did was try to log in using a different browser (Edge), which accepted the verification e-mail link. Once done, I updated the MFA settings, set the second device (my phone), as disabled, then re-enabled. After that all the notifications began to work so I was able to login and verify in Chrome. 

View solution in original post

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