Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 3

True key premium with BT

Hi I currently have true key premium through my broadband provider BT. That is coming to an end shortly but I want to continue using true key. I have tried calling customer support to see if my current account can be transferred over but they can not ‘see it’ as it’s provided by BT. 
how do I get a new account with all my passwords transferred over


2 Replies
Message 2 of 3

Re: True key premium with BT

Hi @Arroni4 

Please go through this Article for exporting all your passwords.

For purchase related,you can contact our customer support team or go through Technical Assistance from this link.


Ganesh Raju R

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

McAfee Employee
McAfee Employee
Message 3 of 3

Re: True key premium with BT


By a new account you are probably referring changing your email address on your account, which is not possible with True Key.

As my colleague, advised after you have backed up your data by exporting to a .CSV file (True Key settings- App Settings- Export), please go to www.truekey.com from your default supported True Key browser (Chrome, Firefox, Edge on Chromium) and create a new account (sign up).

Afterwards, you would just need to import your data (True Key settings- Import) from True Key to True Key account.

Let us know if you run into any issues,


Marc D.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community