Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 4

True key master password reset

I have just downloaded True key and set up my master password, but can't log in "invalid password or user". tried "forgot my password" but just got a message to download an extension which was no use??


3 Replies
Message 2 of 4

Re: True key master password reset

Hi @kiwibob 

We have sent you private message. Please reply back to take it further


Ganesh Raju R

Message 3 of 4

Re: True key master password reset

It's showing my device is not trusted.But i have updated my trusted device in Google settings.

McAfee Employee
McAfee Employee
Message 4 of 4

Re: True key master password reset

Good morning,

I am not I understand what it means of trusting the device via Google settings. In fact, if this is a newly created True Key account, the first time you sign up it will send an email to your True Key account from the device you are creating the account from, and after authenticating yourself on this email, you will be able to sign in to your True Key account regardless of the browser extension (Edge, Chrome or Firefox).

Please let me know if this is not the case.


Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community