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ChrisR64
Level 9
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Message 1 of 11

True Key

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Is anyone else having a problem with True Key where they cannot log into browser extensions (Edge and Firefox)?

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Allwyn_GI
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Message 2 of 11

Re: True Key

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Hi @ChrisR64,

We are sorry for the inconvenience. McAfee is aware of the issue and are working on the issue. We will update once the issue is resolved.

Regards,

Allwyn I

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10 Replies
Allwyn_GI
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Message 2 of 11

Re: True Key

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Hi @ChrisR64,

We are sorry for the inconvenience. McAfee is aware of the issue and are working on the issue. We will update once the issue is resolved.

Regards,

Allwyn I

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ChrisR64
Level 9
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Message 3 of 11

Re: True Key

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Thanks for the info

derrickbui
Level 7
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Message 4 of 11

Re: True Key

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Same issue here. Can only log-in offine on my phone. I really like the app. Hopefully it got fixed soon.
derrickbui
Level 7
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Message 5 of 11

Re: True Key

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Glad to hear.
DannyB4
Level 7
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Message 6 of 11

Re: True Key

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At least i have dashlane as a backup 

This aint helping with my choice to renew in January or leave

Allwyn_GI
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Message 7 of 11

Re: True Key

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Hi @DannyB4,

Sorry for the inconvenience. The McAfee team is working on it. We will update once the issue is resolved soon. 

Regards,

Allwyn I

ChrisR64
Level 9
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Message 8 of 11

Re: True Key

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Its working again for me on both Edge and Firefox. Both logged in automatically without my having to enter the password.

Allwyn_GI
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Message 9 of 11

Re: True Key

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Hi All,

Yes. The McAfee team has confirmed that the issue is resolved. Kindly logging into True Key account and check from your end.

Regards,

Allwyn I

DannyB4
Level 7
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Message 10 of 11

Re: True Key

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All good this end 

Thanks 

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