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Message 1 of 2

True Key sometimes works, sometimes doesn’t.

Sometimes it works and sometimes it doesn’t- had issues with the product on safari, chrome and Firefox where it either does not populate username and password or it fails to launch the browser at all.  Technical support is another nightmare.  In Chat, they ask you to type in all sorts of information, then when the consultant joins the session, they ask the same questions that you already provided answers for.  Then there is time wasted wth ‘how are yous’ and ‘how is your day going’ stuff.  Then they tell you they can’t help you so now you have to sit and wait for another consultant who asks you all the same questions the first guy asked.  The tech consultants never seem to be very knowledgeable and they have you wast a lot of time uninstalling/reinstalling, and in he end, nothing gets resolved.  Either a product works or it doesn’t.  All he time in the world spent with tech support never seems to help.   I gave up and uninstalled it.

1 Reply
McAfee Retired
McAfee Retired
Message 2 of 2

Re: True Key sometimes works, sometimes doesn’t.

I can certainly understand all that frustration you have gone through recently.

Having said that, I understand also you have uninstalled True Key but as the support engineering lead for this product, I would be happy to help you to relieve some of that frustration and get you back on with this application if you like.

Please send an email to truekeysupport@mcafee.com and will take it from there.


Marc D.

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