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marcd
McAfee Retired
McAfee Retired
Message 11 of 36

Re: True Key premium renew error

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Thank you, I will investigate this and will get back to you on your email.

Marc D.

tonda13
Contributor
Message 12 of 36

Re: True Key premium renew error

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Hi,
if I try to renew premium in my work in Chrome on Linux I see this URL when error is shown:

chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/pages/dashboard.html#settings

and the URL which plugin try connect is:

https://truekeycart.intelsecurity.com/cart/?email=antonin.neumann@seznam.cz&culture=CS-CZ&affid=1265&fullName=Anton%C3%ADn%20Neumann&SubscriptionAction=Renew&ui_culture=cs-CZ
marcd
McAfee Retired
McAfee Retired
Message 13 of 36

Re: True Key premium renew error

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All good, I got the information I needed, we'll investigate and fix the issue and once we do this I will get back to you as soon as possible.

Thanks,

Marc D.

tonda13
Contributor
Message 14 of 36

Re: True Key premium renew error

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Hi,

how it looks? I am already really nervous because I need added new passwords so if you can't or don't have time yet fix it I will have to find out some other tool.
marcd
McAfee Retired
McAfee Retired
Message 15 of 36

Re: True Key premium renew error

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I have asked confirmation on the status of this issue. I will get back to you hopefully tomorrow with some more news.

Thanks,

Marc D.

tonda13
Contributor
Message 16 of 36

Re: True Key premium renew error

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Some news?

marcd
McAfee Retired
McAfee Retired
Message 17 of 36

Re: True Key premium renew error

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Please send an email to "truekeysupport@mcafee.com" , need to ask more infromation.

Thanks,

Marc D.

Winehorn
Contributor
Message 18 of 36

Re: True Key premium renew error

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Hey Marc,

I have the same problem as tonda13. Is there a solution?
marcd
McAfee Retired
McAfee Retired
Message 19 of 36

Re: True Key premium renew error

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Let me check but just in case, send me to "truekeysupport@mcafee.com" your screenshot of the error when you trying to renew your Premium subscription and also the email address related to your True Key account.

Thanks,

Winehorn
Contributor
Message 20 of 36

Re: True Key premium renew error

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I sent the mail but did not receive an answer.

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