cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

True Key on new computer

Hi there,

I try to log in on my new Mac Book and True Key checks my Masterpassword and my eMail-Confirmation. After that, it says "Access granted" but nothing happens. It is still "off" and I can repeat this again and again.

After that, I switched off the 2-Factor-Authentification on my old device, but the new one asks still for the confirmation...

Same thing with the app.

Any ideas?

BR

Andreas

3 Replies
Magesh
Moderator
Moderator
Report Inappropriate Content
Message 2 of 4

Re: True Key on new computer

Hi @BerlinBone 

We are sorry for the trouble. Please try alternate browsers such as chrome, Also try uninstalling and re installing the extension. Please update us the outcome

Regards

Magesh J

Re: True Key on new computer

Hi @Magesh ,

this problem appears with Chrome (including reinstall) and with the app.

BR

 

Magesh
Moderator
Moderator
Report Inappropriate Content
Message 4 of 4

Re: True Key on new computer

Hi @BerlinBone 

Thanks for the update. Please let us know if you are facing this issue only in this device(mac). Have you tried logging in Truekey in any alternate device like windows PC or mobile , ipad etc.

Regards

Magesh J

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community