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BerlinBone
Contributor
Message 1 of 4

True Key on new computer

Hi there,

I try to log in on my new Mac Book and True Key checks my Masterpassword and my eMail-Confirmation. After that, it says "Access granted" but nothing happens. It is still "off" and I can repeat this again and again.

After that, I switched off the 2-Factor-Authentification on my old device, but the new one asks still for the confirmation...

Same thing with the app.

Any ideas?

BR

Andreas

3 Replies
Magesh
McAfee Retired
McAfee Retired
Message 2 of 4

Re: True Key on new computer

Hi @BerlinBone 

We are sorry for the trouble. Please try alternate browsers such as chrome, Also try uninstalling and re installing the extension. Please update us the outcome

Regards

Magesh J

BerlinBone
Contributor
Message 3 of 4

Re: True Key on new computer

Hi @Magesh ,

this problem appears with Chrome (including reinstall) and with the app.

BR

 

Magesh
McAfee Retired
McAfee Retired
Message 4 of 4

Re: True Key on new computer

Hi @BerlinBone 

Thanks for the update. Please let us know if you are facing this issue only in this device(mac). Have you tried logging in Truekey in any alternate device like windows PC or mobile , ipad etc.

Regards

Magesh J

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