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True Key on iOS 11 (iPhone + iPad) - Safari + Chrome

Hi,

I use True Key on my iPhone and iPad (iOS 11.1).

Since about 1-2 month, i'm not able to use the True Key extension in Chrome and Safari anymore.

When I click the true key extension in Safari, it shows me that it try to open true key, but it stops (no connexion to true key as no fingerprint is requested).

It's the same with Chrome.

I try to reinstall True Key, but there is the same problem...

Is is probably a problem with IOS 11, because i try on an old device with iOS 10, and the True Key extension works !

Any solution ?

6 Replies
marcd
McAfee Employee
McAfee Employee
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Message 2 of 7

Re: True Key on iOS 11 (iPhone + iPad) - Safari + Chrome

I just tried it on an iPad running IOS 11 and I noticed that some URL's have issues doing the automatic login but with others I have no issues.

Can you try connecting directly from the True Key launchpad and see if is able to login directly from the stored login?

It could also be issues related to specific URL's that might need to be optimized, can you provide those URL's to me and we can certainly check them.

Thanks,

Marc D,

Re: True Key on iOS 11 (iPhone + iPad) - Safari + Chrome

Hi,

thanks for your message.

the true key launchpad works without any problem.

but i don’t like it regarding some screen optimisation, scrolling, etc.

i try with severals url in safari without succes.

for exemple : https://community.mcafee.com/welcome

Logiciel antivirus, sécurité en ligne, suppression des logiciels espions et malveillants | McAfee

those URL work with  iOS10

Re: True Key on iOS 11 (iPhone + iPad) - Safari + Chrome

I have the same problem.  Contact support and they have no idea as to why (reinstall, restart, etc.)  Finally got them to escalate it to the developers. Have not heard back and support said it may be a while.  One more mark against this product.

marcd
McAfee Employee
McAfee Employee
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Message 5 of 7

Re: True Key on iOS 11 (iPhone + iPad) - Safari + Chrome

I can confirm that we are aware of this and we are actively looking into this issue. As soon as I find out more about this, I will let you know.

Thanks,

Marc D.

Re: True Key on iOS 11 (iPhone + iPad) - Safari + Chrome

Hi,

the problem seems to be solved since the last update of the true key app on iOS (04.12.17)

marcd
McAfee Employee
McAfee Employee
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Message 7 of 7

Re: True Key on iOS 11 (iPhone + iPad) - Safari + Chrome

Absolutely, we released a new version this week that aimed to fix the automatic login process for True Key on iOS.

Best regards,

Marc D.

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