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Message 1 of 2

True Key not working

I can't get True Key to allow me to get to my passwords.

When I log in with my master password, it asks me to check my email to continue. I NEVER get an email to continue. 

I have had this problem for over 2 weeks, and when I call to get help, they tell me that they have a known problem and escalate my problem to higher ups, and they will call me within 24 hours.

I never have received a call from whoever is the higher up.

1 Reply
Message 2 of 2

Re: True Key not working

Hi @Larryt 

Sorry for the inconvenience caused to you.

Please let us know the below details for better understanding to help you further.

  • This is to keep you informed that not receiving email, it’s a known issue and McAfee working towards the resolution.
  • Meanwhile, kindly try with the below steps and check how it goes.
  • Do you have the trusted device in handy?
  • Please check with the alternative way sending push notification for your trusted device.
    • If that’s work, good to go.
    • If that doesn’t work. Please check with the below step.
  • If you had set up multiple devices as trusted device then try sending push notification from every device one by one until you get the notification from any of the devices.


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