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robintbw
Contributor
Message 1 of 3
‎11-04-2020 08:54 AM

True Key not populating sign in fields

I've been using TrueKey for several years, but I am finding these days that more and more websites and app sign-in screens are not being automatically populated from it.

I have to manually cut and paste the userid and password from the TrueKey screen to the app/website screen, probably more than 50% of the time.

I have got instant signin set as default, and have all relevant browser extensions enabled.

I primarily use Firefox on my PC/Laptop and Chrome on my android devices.

Are there any other settings that might improve this situation?

Suggestions appreciated.

1 person had this problem.
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2 Replies
marcd
McAfee Employee
McAfee Employee
Message 2 of 3
‎11-04-2020 12:29 PM

Re: True Key not populating sign in fields

We are aware of a current issue that might be causing issues with our instant login feature when you use the Chrome or Firefox True Key extensions.

Just to let you know we are currently testing possible solutions and once a fix is confirmed  we will be releasing it to address this issue.

Thanks,

Marc D.

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marcd
McAfee Employee
McAfee Employee
Message 3 of 3
‎11-06-2020 06:04 AM

Re: True Key not populating sign in fields

Hi there, 

 

Please check out True Key Firefox or Chrome extension and let us know if instant login is now working as expected.

Thanks a lot,

Marc D.

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