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Don_Fite
Level 7
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Message 1 of 3

True Key master password not working

I am a new True Key user,  In the process of setting up my account after setting my master password, when it came time to login the password I entered was not accepted after several tries.  I followed the procedure to reset the master password, to something different carefully typing the password  was unable to login after several tries.  I attempted the reset two more times, but the new passwords are never accepted.

2 Replies
Madhan
McAfee Retired
McAfee Retired
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Re: True Key master password not working

Hello @Don_Fite 

We are sorry to hear that you have login issues with TrueKey.

The password should work if its the right one. There might be  some letters mistyped and that's obvious. If you have a different computer/device, please install TrueKey and check if the password works fine after resetting it.

Regards,
Madhan M

Redgie
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Message 3 of 3

Re: True Key master password not working

With all due respect, I am having the same issue and this has happened before. As the previous customer said, I have tried several times, carefully retyping the MP with no success. I have also reset the MP and the new password isn't being accepted. I am missing a meeting and this is very frustrating. Is there a direct phone number we can call? Emailing isn't very efficient when one has an emergency question. 

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