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Gapster
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True Key is Extremely Slow

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Starting yesterday, true key has been extremely slow on all devices (Unbuntu, Windows, iOS and Android). All devices and true key apps are up-to-date. 

I don't have this problem with any other applications. My download/upload is 925.60/862.69 MB.

I noticed the app works better when I disconnect from wifi.  I rebooted my router and ensured everything is up-to-date.  

Any help is appreciated

 

thanks

 

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Gapster
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Re: True Key is Extremely Slow

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seems to be working, thanks for not replying or not providing any feedback.  The solution is they fixed it without any status or information.

 

True key is not having a good year.  One thing they should remember, they are hold the keys to our house. So when we can't get into our house because we can't have access to our keys, then you have to go.

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Napster
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Re: True Key is Extremely Slow

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I have the same issue, my browser extensions (Edge, Chrome) keeps asking for me to log into True Key, then it keeps timing out saying that the servers are unreachable.  I just keep trying, then after a few tries eventually it works.  This is not a good experience.  

Gapster
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Re: True Key is Extremely Slow

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The past month has been a horrible experience using True Key. Making me thinking about getting rid of Mcaffe altogether. Typically I use webroot and keepass, I only chose True key cause it was a little bit more convenient.

 

I had a service call a couple weeks ago (regarding syncing issues) and spent a lot of time providing technical information and recording/sharing videos. I still have yet to hear anything back. It seems I'm doing all the heavy lifting. If this was an open source company, it wouldn't bothering me, but I'm paying for a service and getting crap back.

Service is sucking hard.

Gapster
Level 9
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Message 4 of 5

Re: True Key is Extremely Slow

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seems to be working, thanks for not replying or not providing any feedback.  The solution is they fixed it without any status or information.

 

True key is not having a good year.  One thing they should remember, they are hold the keys to our house. So when we can't get into our house because we can't have access to our keys, then you have to go.

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Re: True Key is Extremely Slow

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The authority should be aware of it , not happening in the near future for the betterment of their consumers. There are many reasons of going down the server for a while. Being a developer, I must say that this system should not repeated, that's why the responsible person should establish a better environment. Roulette chat

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