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Message 1 of 3

True Key face recognition dont work

I had true key face recognition come with my computer since 2016 and never used it. I used it once in 2018 but i removed my face off after trying it. Now in 2019 i want to try again..but it doesnt work. On the enter password screen in the users section i click on Ski the password and when i do it just shows Log in with your face and nothing works. I even try to open the standalone program and it doesnt open. I installed true key again, set it u, and go to the lock screen...THE SKI PASSWORD BUTTON IS MISSING!! 

2 Replies
McAfee Retired
McAfee Retired
Message 2 of 3

Re: True Key face recognition dont work

Hello @STGH360,

I will like to inform you that True Key Facial Recognition is not supported for Windows PCs and Mac. You can only access your True Key Profile using the Master Password created for the Profile.

If you do remember the Master Password for your True Key Profile, please sign in using your Master Password into True Key.


McAfee Employee
McAfee Employee
Message 3 of 3

Re: True Key face recognition dont work

Hi there,

As Felix confirmed, face bio metric factor is not supported on desktop (Windows & MAC).

We are working to make it compatible with Windows Hello on Win 10 but this will only be available in a few releases from now. In case, you don't remember your master password, you can reset it by clicking on the "forgot master password" link.

Let me know if you experience any issues with this.


Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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