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True Key extension in Firefox - can't login

I just can't login in true key app in Firefox (actually used 96.0.3, but also previous versions affected).
My workaround was to use standalone (desktop) app. But since a few weeks the standalone app doesn't work but opens a browser window and requests to install the browser app. I did so but nothing changed.
I'm using FF in private mode.

Thanks for any advice

Fred

4 Replies
Magesh
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Message 2 of 5

Re: True Key extension in Firefox - can't login

 

Hello @Fred_Lewis 

We are sorry to inform that True Key desktop will not work the application has become end of life. Truekey will work only as a browser extension. 

We suggest you to follow the below steps 

Remove the desktop app from the device 
Ensure the TK extension is up to date and enabled on your browser ( 4.3.1.9331)
If you still have issues Please share screenshot of the error your are seeing when logging in to your account.

Regards

Magesh J

Re: True Key extension in Firefox - can't login

Hello Magesh,

I 've uninstalled true Key desktop app as suggested. The FF-plugin is uptodate.
But there is no change in behavior. There ist still no reaction on left click at the icon.
Sorry about the requested screenshot, but there is nothing to show, no error, nothing.

best regards

Fred

Magesh
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Message 4 of 5

Re: True Key extension in Firefox - can't login

Hi @Fred_Lewis 

Thanks for your response. Could you please let us know the version of TK extension installed on your browser. Please try removing and reinstalling the extension and let us know the outcome. 

Regards

Magesh J

Re: True Key extension in Firefox - can't login

Hello Magesh,

installed version was 4.3.1.9331. Just removed and reinstalled from downlodlink. I hat do install twice, since first time true key was installed "successfully", but neither shown at addon-menu nor in menu bar at first time. There is no visible effect in behaviour.

regards

Fred

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