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khalad
Level 7
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Message 1 of 4

True Key extension does not work

Unable to login to True Key on computer, checked on chrome and edge. Do you know anything about the problem? The mobile application is working.

 

3 Replies
Venkat_YM
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Message 2 of 4

Re: True Key extension does not work

Hi @khalad ,

Sorry for the inconvenience caused.

=>Ensure trying with an alternative E-mail by creating a true-key account and check whether able to login with that.
=>Reset browsers by taking the back up of your browser bookmarks if you do have.
=>Kindly re-install true key
=>kindly ensure windows updates and browser updates are up to date.
=>Try with a different network
=>Please perform the above steps if it doesn't work share the OS details and screenshot of the issue.

Regards,
Venkat

khalad
Level 7
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Message 3 of 4

Re: True Key extension does not work

Hi, @Venkat_YM 

I set up another account with a different e-mail address and the same key, it works without a problem.

I cleared browsers data, reinstalled true-key, updated browsers and windows system, connected to another network, tried on another computer as well, unfortunately I still cannot log in to my basic accounts (mobile application works).

OS:
Windows 10 Home version
Version 21H2
Installed on 2020-09-14
OS Build 19044.1706
The capabilities of Windows Feature Experience Pack 120.2212.4170.0

After entering the login data, the following screen appears, and after a few minutes it returns to the login screen:

Zrzut ekranu 2022-05-16 174005.png

Venkat_YM
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Message 4 of 4

Re: True Key extension does not work

Hi @khalad 

Thanks for getting back to us.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding on this issue.

Regards,
Venkat

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