True Key download link in my account profile doesn't work??

[lblack61]

I get, "An unexpected error occurred", and there is nowhere I can find that covers this problem.:

     

An unexpected error has occurred.

Please try the following to find the information you need:

  

• Check the web address you entered to make sure it is correct
• Visit the McAfee home page
• Go to McAfee Support
• Return to the Previous Page

[catdaddy]

I will ping an expert on your behalf.

​  Could you kindly add to the discussion?

Thanks,

Cliff

Consumer Products

Moderator

[dougk_t3]

We were experiencing some network-related issues this morning that impacted several services.  I'm told most of the services have been restored and they are working on the last issue now.

My suggestion is to wait for a few minutes, clear your browser cache, and then try again.

[catdaddy]

Thank you Doug

[catdaddy]

​,

        Please refer to post #2, as Doug is from Senior Level Support.

[marcd]

I agree with Doug, this seems to be outside of our application and most likely related to networking.

Rebooting the system and trying reinstalling again is probably a good idea.

Thanks,

MarcD

[sivasubramanian]

Hi

Please clear browser cache and retry download. Click Truekey

[catdaddy]

Marking this discussion as 'Assumed Answered' as the last correspondence was 9/30/2017. If the OP still needs assistance,kindly create a new discussion. Locking it as well.