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Re: True Key doesn't work

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...

I am from McAfee Engineering. I wanted to know the version of McAfee which is installed on the PC. This will give me an idea on the issue and help me to suggest a work around or so.

Thanks,

Manoj

catdaddy
Reliable Contributor
Reliable Contributor
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Message 12 of 16

Re: True Key doesn't work

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,

              Even better   I associate them both, sorry, again thanks for your knowledge/expertize.

All the Best,

CD/Cliff

Cliff
McAfee Volunteer
dorudon
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Message 13 of 16

Re: True Key doesn't work

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Thank you for response!
Well, I've McAfee Live Safe - Internet Security. The version of Security Center is 14.0 (build 14.0.7080). From McAfee installed software I also have: Personal Firewall, WebAdvisor, Anti-Spam, Parental Controls, Vulnerability Scanner, QuickClean and Shredder.

selvan
McAfee Retired
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Message 14 of 16

Re: Re: True Key doesn't work

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Hi

Please try the below steps and see if it helps

1. Open McAfee GUI > Navigation > General Settings and Alerts > Access Protection > Uncheck and Apply

2. Now Open Truekey and see if you are able to click the blue button

3. Whatever be the result enable access Protection by following step 1

dorudon
Level 8
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Message 15 of 16

Re: Re: True Key doesn't work

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Thank you for response!
I didn't try your method, but perhaps it would works as well.
Actually I figured out my problem. Sorry, I didn't have a time to answer last week. Well, seems the problem was related to McAfee Internet Security which was in the process of scanning the computer or updating the version. At least, I think so. Maybe not... Anyway, when those both process were finally finished, True Key started to work without any problems.
Btw, True Key works quite good even wtih Firefox, so I'm so glad about it!

Thank you for help, guys!!!

selvan
McAfee Retired
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Message 16 of 16

Re: Re: Re: True Key doesn't work

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Glad that you are okay..!

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