Hi Jim,
I did look into this and could not reproduce the extreme lag using the True Key extension on Firefox that you reported.
Can you please do a complete uninstall of the True Key extension and reinstall it again on Firefox again, let me know if you notice any difference with the speed performance.
If the issue persists, please confirm versions of the True Key app, Firefox browser and Windows 10.
Thanks,
Marc D.
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Please provide me with the best installation file for Firefox Quantum and I'l do the reinstall.
Hi Jim,
Please go to Firefox- click on the upper right menu and click on add-ons and paste in the add-ons search box the following file: "https://downloads.truekey.com/firefox/latest/truekey.xpi"
This should install directly the True Key extension for Firefox, please let me know results.
Thanks,
Marc D.
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Hi Jim,
I just sent you the file by email, I hope you can install it from there following the steps I outlined previously.
Thanks,
Marc D.
If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
Good morning Jim,
Since you reinstalled the True Key extension on Firefox yesterday, I was checking to see if you have had the chance to check the speed performance.
Thanks,
Marc D.
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