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sprintrps
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Message 1 of 29

True Key disappears after +/- 10 minutes when PC is idle. How can I keep it on?

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Whenever I leave the PC idle for 10 minutes, True Key disappears and I have to log back in to reactivate it. This has been for the last week or so. I have the automatic sign out set for 7 days (as never is not an option)

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marcd
McAfee Employee
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Message 25 of 29

Re: True Key disappears after +/- 10 minutes when PC is idle. How can I keep it on?

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Hi Robert,

I wanted to provide to you the latest information i found regarding your auto lock issue. The issue with the auto lock is across platforms and browsers, this will be definitely addressed on our release 4.18 due to come out around mid-June.

Thanks,

Marc D.

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catdaddy
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Message 2 of 29

Re: True Key disappears after +/- 10 minutes when PC is idle. How can I keep it on?

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​,

                        I will ask a TrueKey (Expert) to add to the discussion.

​  Could you kindly assist this Customer please?

Thank you

Cliff
McAfee Volunteer
marcd
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Message 3 of 29

Re: True Key disappears after +/- 10 minutes when PC is idle. How can I keep it on?

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Good morning,

Let me investigate this, can you in the meantime let me know if any other auto lock setting is respected, example set the True Key auto lock at 15 minutes, and get your PC to go to sleep, and check before the 15 minutes expires if you need to log back in on True Key.

Thanks,

MarcD

marcd
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Message 4 of 29

Re: True Key disappears after +/- 10 minutes when PC is idle. How can I keep it on?

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Also, by disappear after 10 minutes what do you mean, is the app getting killed or you just need to login back again?

Thanks,

MarcD

catdaddy
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Message 5 of 29

Re: True Key disappears after +/- 10 minutes when PC is idle. How can I keep it on?

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​,

                    Could you please apprise us if you are still experiencing difficulties?

Cliff
McAfee Volunteer
sprintrps
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Message 6 of 29

Re: True Key disappears after +/- 10 minutes when PC is idle. How can I keep it on?

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Still the same issue. Yesterday it went away after 17 minutes. Logged back in and  Today it is still on but will not remember logins and passwords !! Do I delete and reinstall (for the 18th time) Why do I have this product???

marcd
McAfee Employee
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Message 7 of 29

Re: True Key disappears after +/- 10 minutes when PC is idle. How can I keep it on?

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Hello,

I sent you a message here last January as I was trying to gather more information on this issue. I am following you and I would suggest you do the same so i can send you an private message,

I do not need you to reinstall one more time but this behavior is very strange. I need you to tell me what is your True Key auto-lock setting set at?

Thanks,

Marc D

marcd
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Message 8 of 29

Re: True Key disappears after +/- 10 minutes when PC is idle. How can I keep it on?

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Also, please confirm what you mean when you say that True Key goes away after the PC goes into idle mode, do you mean that you just need to log back in or that the True Key app completely disappear and you need to reinstall it again (thus why you have install it 17 times). What version of True key are you running, it might also be that you are running an older TK version.

thanks,

Marc D

catdaddy
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Message 9 of 29

Re: True Key disappears after +/- 10 minutes when PC is idle. How can I keep it on?

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Could you kindly reply back to ​ so he can further assist you?

Cliff
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catdaddy
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Message 10 of 29

Re: True Key disappears after +/- 10 minutes when PC is idle. How can I keep it on?

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Marking this discussion as 'Assumed Answered', no communication/correspondence since 2/14/2017.

Cliff
McAfee Volunteer
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