Whenever I leave the PC idle for 10 minutes, True Key disappears and I have to log back in to reactivate it. This has been for the last week or so. I have the automatic sign out set for 7 days (as never is not an option)
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I wanted to provide to you the latest information i found regarding your auto lock issue. The issue with the auto lock is across platforms and browsers, this will be definitely addressed on our release 4.18 due to come out around mid-June.
Let me investigate this, can you in the meantime let me know if any other auto lock setting is respected, example set the True Key auto lock at 15 minutes, and get your PC to go to sleep, and check before the 15 minutes expires if you need to log back in on True Key.
Also, by disappear after 10 minutes what do you mean, is the app getting killed or you just need to login back again?
Still the same issue. Yesterday it went away after 17 minutes. Logged back in and Today it is still on but will not remember logins and passwords !! Do I delete and reinstall (for the 18th time) Why do I have this product???
I sent you a message here last January as I was trying to gather more information on this issue. I am following you and I would suggest you do the same so i can send you an private message,
I do not need you to reinstall one more time but this behavior is very strange. I need you to tell me what is your True Key auto-lock setting set at?
Also, please confirm what you mean when you say that True Key goes away after the PC goes into idle mode, do you mean that you just need to log back in or that the True Key app completely disappear and you need to reinstall it again (thus why you have install it 17 times). What version of True key are you running, it might also be that you are running an older TK version.
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