Could you confirm if your issue has been resolved?
Thank you
Cliff
No...I have to reload the app in the morning and again when I return home in the evening. I have version 15.1.R2
Yep we are aware that the issue has not been fixed, he is been waiting to get the latest update 4.15 and see if this changes anything.
I have also seen this issue internally, so I know that we have a real problem, now is a matter of trying to reproduce it.
Let me know Robert any updates or observations you see.
Thanks,
Marc D.
Thank you Marc
Hi Robert,
I wanted to provide to you the latest information i found regarding your auto lock issue. The issue with the auto lock is across platforms and browsers, this will be definitely addressed on our release 4.18 due to come out around mid-June.
Thanks,
Marc D.
This can't come soon enough. Right now, True Key disappears after 10 minutes of idle PC usage.
Since te latest update it has been working better. Right now I am on day 5 without True Key disappearing.
Thanks for letting us know, we have been making a lot of changes that should have a very positive effect on the lockout time that True Key will stay on without requiring you to log back in.
Take care,
Marc D.
I knew it was too good to be true. I had to reload the true key app 4 times today. It seems after a period of an hour or so of non-usage. it goes away
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