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Ian0931
Contributor
Message 1 of 2

True Key can't upgrade

I used True key for a while, and my account is freemium. So when I want to upgrade my account to premium, it showed "Unexpected error occurred" (hit Go Premium > Subscribe ).

By the way, my McAfee account is Internet Security. Will it cause the problem?

1 Reply
Sudharsanam_G1
Moderator
Moderator
Message 2 of 2

Re: True Key can't upgrade

Hi @Ian0931 

We regret for the inconvenience caused!

Please share the below details

  1. Screen shot of error message
  2. True key extension version details
  3. Browser name and version

Regards,
Sudharsanam G

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