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Message 1 of 3

True Key browser extension not working

Both in Edge and in Chrome the True Key extension does nothing. I have had two "tiers" of MacAfee support calls, but still no resolution. I get the "confirm device" email and then a message that I was "granted access", but in the end... nothing happens. Completely dead. All I get, after a LONG delay is the login screen, over and over again.

2 Replies
McAfee Retired
McAfee Retired
Message 2 of 3

Re: True Key browser extension not working

Hi @GJF 

We are truly sorry for the inconvenience caused.

I have sent you a private message requesting some information. Please reply to help us take this forward.

Karthikeyan J

Message 3 of 3

Re: True Key browser extension not working

I'm having the exact same issue on a brand new laptop. Were you able to get this to work?

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