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GJF
Contributor
Message 1 of 4

True Key browser extension not working

Both in Edge and in Chrome the True Key extension does nothing. I have had two "tiers" of MacAfee support calls, but still no resolution. I get the "confirm device" email and then a message that I was "granted access", but in the end... nothing happens. Completely dead. All I get, after a LONG delay is the login screen, over and over again.

3 Replies
karthikeyan_J
McAfee Retired
McAfee Retired
Message 2 of 4

Re: True Key browser extension not working

Hi @GJF 

We are truly sorry for the inconvenience caused.

I have sent you a private message requesting some information. Please reply to help us take this forward.

Thanks,
Karthikeyan J

ClintoKL
Contributor
Message 3 of 4

Re: True Key browser extension not working

I'm having the exact same issue on a brand new laptop. Were you able to get this to work?

Venicelb
Contributor
Message 4 of 4

Re: True Key browser extension not working

My issue with logging in with the browser extension on Chrome is not working since Monday 12/25/23. Can’t login  Contacted Support but they are no help  Please advise

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