True Key app for Windows Edge

[catdaddy]

​  Could you add to the discussion?

[properengineer]

Problems here as well with Truekey as an extension to Edge.  It worked quite well on its own before being made an Edge extension.  It tries to load forever and doesn't ever get to the login page.

A distinct lack of quality control making a change like this without checking functionality.  Fortunately I have Truekey on a tablet as well, otherwise I would be really struggling.  Must do better!

[marcd]

I will check this jrc99, I need to see what kind of updates were installed and how this broke your application.

Marc D

[marcd]

Can you please confirm what version of Windows 10 are you running, are you running Insider Preview?

Thanks,

Marc D

[properengineer]

Hello Marc,

My computer has Windows 10 Home Version 1607, 64 bit with xp64 processor.  No Insider preview (I hope!) - I have enough trouble without taking on more than I need!

Thanks

[jrc99]

[properengineer]

My updates (Windows only) are KB3150513, 4013429, 4013418, 3211320, plus security update for Windows Flash Player.

There are dozens of recent updates for Office, and I have also recently set up a Windows E3 account with SharePoint.  This brings extra complications with unwanted Office software but hopefully isn't the problem.

There seem to be a few complaints being made elsewhere about damaging compulsory Windows updates.  Oh Dear!

[marcd]

I know that a very recent update has caused issues with the integration of our app and this might very well be happening to you, we are currently investigating this but for the time being if you never had a standalone desktop True Key app, you could go to www.truekey.com and download the Chrome True Key extension that works only within the browser. If you had a standalone desktop app, if you go to our website and download it again it will reinstall the standalone app.

Thanks,

Marc D

[properengineer]

Marc D,

What MS got it wrong again?  Seems so.  Chrome and Truekey work together OK, so thanks for that.  And a raspberry for Microsoft!

[marcd]

We are investigating currently as I said different integrations issues with Ms Edge and True Key but I really did not want you to be down in the meantime, so I thought using True Key with Chrome was the best suggestion. I expect that within the next few weeks you will be able to login normally in TK with Edge, I would also try to reinstall the True Key extension for Edge, True Key – Windows Apps on Microsoft Store perhaps that will yield some good results.

Take care,

Marc D