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Zemeros
Contributor
Message 1 of 8

True Key app crashing for iOS 13 (Beta)

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I can't access my passwords on my phone as it keeps crashing.

1 Solution

Accepted Solutions
marcd
McAfee Retired
McAfee Retired
Message 8 of 8

Re: Truekey app crashing for IOS 13 (Beta)

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Good morning,

True Key iOS is working fine with latest iOS 13 Beta 4. Please confirm it is also the case with your device.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

View solution in original post

7 Replies
marcd
McAfee Retired
McAfee Retired
Message 2 of 8

Re: Truekey app crashing for IOS 13 (Beta)

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Hi there,

Is the True Key app still crashing?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Zemeros
Contributor
Message 3 of 8

Re: Truekey app crashing for IOS 13 (Beta)

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Yes, it is still happening.

https://youtu.be/kFeaoOpBgKg 

marcd
McAfee Retired
McAfee Retired
Message 4 of 8

Re: Truekey app crashing for IOS 13 (Beta)

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Do you have True Key running anywhere else besides your iPhone?

Because it looks to me you would need to reinstall the app again and I will feel more comfortable to suggest to reinstall it if it is running somewhere else because you might not be able to trust it to get back in if you are only running it on this device.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Zemeros
Contributor
Message 5 of 8

Re: Truekey app crashing for IOS 13 (Beta)

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I also use it on my laptop, I tried reinstalling on my phone and it did not solve the problem.

marcd
McAfee Retired
McAfee Retired
Message 6 of 8

Re: Truekey app crashing for IOS 13 (Beta)

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Let me look into this and will get back to you as soon as I can.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

marcd
McAfee Retired
McAfee Retired
Message 7 of 8

Re: Truekey app crashing for IOS 13 (Beta)

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Good morning,

The issue you are experiencing seems to be only related to the Beta version of iOS13.

This was already known to us and unfortunately since it is a beta version we cannot fix it and it could render the upcoming production release unstable.

https://forums.developer.apple.com/thread/119029

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

marcd
McAfee Retired
McAfee Retired
Message 8 of 8

Re: Truekey app crashing for IOS 13 (Beta)

Jump to solution

Good morning,

True Key iOS is working fine with latest iOS 13 Beta 4. Please confirm it is also the case with your device.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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