Every time I try to download the add-on I get "The add-on could not be downloaded because the connection failed". I have disabled my antivirus, allowed permissions to add add-ons to Firefox and the add-on itself. Chrome installs fine, but I mostly use Firefox. I am on Windows 10 Pro with Anniversary update.
Solved! Go to Solution.
Hi Duncan,
Please try the following:
- Open another browser than Firefox
- Download https://downloads.truekey.com/firefox... to your desktop
- Open Firefox and visit about:addons
- Drag the xpi file inside Firefox and say yes to the installation prompts
Let me know if it works after that.
Thanks,
MarcD
As far as I recall you simply install it from your online account, or add the feature via SecurityCenter > Navigation > Features if available there.
It then adds for all compaible browsers.
Perhaps Technical Support can help, it's free: Technical Support/Customer Service
Hello George,
Please try the below link from Firefox and allow the Add-on installation.
Still didnt work. Same message. I even reset firefox and it still does it.
Hi Duncan,
Please try the following:
- Open another browser than Firefox
- Download https://downloads.truekey.com/firefox... to your desktop
- Open Firefox and visit about:addons
- Drag the xpi file inside Firefox and say yes to the installation prompts
Let me know if it works after that.
Thanks,
MarcD
Thank you! It worked!
@marcd SIX years later and your solution still works! Thanks!
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