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stu84
Level 8
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Message 11 of 12

Re: True Key Premium is not visible in my McAfee account - I can't renew!

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I am also having this issue, registered premium TrueKey account before McAfee took over. In the app I can see subscription by Adobe but I am unable to renew, the website does not have an option to auto renew TrueKey either! 

How do I go about renewing my license or enabling auto renew? 

marcd
McAfee Employee
McAfee Employee
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Message 12 of 12

Re: True Key Premium is not visible in my McAfee account - I can't renew!

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Good morning,

My suggestion would be that you reach out our technical support team that can check your account subscription validity and best way to renew it:

https://service.mcafee.com/webcenter/portal/cp

When you get to this link, scroll down all the way to the bottom of the page and click on the “contact support” link, then click on “technical assistance”, click on PC or MAC and this will take you to the contacting support either by chat or phone. 

Thanks,

Marc D.

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