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TTJr79
Level 7
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Message 1 of 4

True Key Premium can't renew it anymore.

Hello,

I'm wondering if you have ended support for True Key, cause I can't buy any more the premium version of it.  Every time I try to update it to premium I receive the following error message.

Web page truekeycart.mcafee.com can't connect servers ip address.

Kind Regards

Toni

3 Replies

Re: True Key Premium can't renew it anymore.

Hi @TTJr79 ,

Sorry for the inconvenience caused.

We regret to inform you that you will not be able to renew the True-key subscription as a standalone product.

To use True-key as a premium subscription, we request you to kindly purchase McAfee Total protection or McAfee Live safe subscription that includes True-key feature.

For more details kindly reach to our consumer support team by accessing the below link.

McAfee Consumer Support

Regards,
Smita

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Indica
Level 7
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Message 3 of 4

Re: True Key Premium can't renew it anymore.

wow that is lousy service, NO WHERE does it tell you that when you start using it. I"ve used this for ages and I have tons of saved log ins and I am NOT going to be roped into buying a service I don't want JUST to keep trukey, if anything this is a reason I will NOT buy it any longer.

Indica
Level 7
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Message 4 of 4

Re: True Key Premium can't renew it anymore.

thanks for terrible service of a product, you should REMOVE the renew button from truekey since it cannot be renewed.

Changed services, KEEPER password manager is everything and more that truekey WAS plus they don't make me buy things I don't want or need. 

you should consider that people may have other services and do not NEED your all inclusive services. I have lifetime membership to vpn etc. so I don't. won't ever need your premium suit. just crazy to force people to buy your suit to use something we could before, that I was more than happy to PAY you for. BYE!!!

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