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marcd
McAfee Retired
McAfee Retired
Message 11 of 14
‎08-17-2020 09:58 AM

Re: True Key Keeps Logging out / locking / closing

Can you please let me know what system/device are using the True Key app and seeing the sign-out time issue? Also let me know if you are using the True Key desktop app or only on the browser extension.

Thanks,

Marc D.

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VedaPriya
Contributor
Message 12 of 14
‎08-17-2020 09:14 PM

Re: True Key Keeps Logging out / locking / closing

Hi i am using windows computer and i am using the browser extension. 

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marcd
McAfee Retired
McAfee Retired
Message 13 of 14
‎08-19-2020 11:54 AM

Re: True Key Keeps Logging out / locking / closing

Is True Key launchpad opening on your desktop or on your browser?

Thanks,

Marc D.

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Old-But-Gold
Contributor
Message 14 of 14
‎08-25-2020 02:01 AM

Re: True Key Keeps Logging out / locking / closing

I’ve stopped using it all together now. Sorry but an absolute waste of time if it doesn’t stay logged in or at least prompt login when widows is re started or the extension restarts. I have checked the settings suggested previously for Chrome and Edge and still have the issue of It logging out or just not starting. Using windows 10 on a laptop with latest updates all installed. 

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