No worries, just wanted to make sure of the real issue here.
I just had an update on this, we should be releasing a fix for this by November 20, maybe a bit sooner than than but in any case, I will let you know once it is officially released.
I used the truekey extension until this morning when macafee support removed it as part of a reinstall. When they attempted to enable the extension for firefox from within the truekey app, nothing happened. When they did the same for the Chrome or IE, it worked. I attempted to locate the extension from the firefox menu, but is not listed? OneVanilla Card
If you are looking for the True Key within the app it means you are running True Key as a desktop standalone app, you probably saw some of the posts here where I alluded to the fact that by January 2021 we will be deprecating this desktop app and we'll migrate to extension first which means that True Key will live within the browser.
Browsers that will be supported will be the new Edge, Chrome and Firefox.
Having said that, if you are running a newer version of the TK desktop app you should be seeing a banner popping up when you first opened your app informing you of all this.
Firefox extension can be added by downloading directly from the Firefox browser going to www.truekey.com
Now if the reason why you contacted support had to do with erratic behavior recently of the instant login feature, as I have said here in other posts, please be reassured that we are aware of this and we're working to remediate it as soon as possible.
I hope you are well, I can see that there are 2 issues that almost are running parallel to each other as both affect our instant login feature. On one side we have the original issue you brought up with multiple login accounts selection and the fix for this already ready to be release, as I said last time it will be on this current sprint anywhere from today to Nov 20th.
There is also another issue that affects randomly users with our TK browser extensions with different scenarios or behaviors, although we cannot be 100% sure, but there's a good probability that what you are seeing is just a reflection of this second issue that was recently detected. We are working and have been for the past days to release a fix for this issue but I have no ETA of it as of yet.
I can only reassure you that we will be fixing the majority of these recent instant login issues and normally yours should be fixed as well along with them, if it is not then we will address it individually once release fix is out and you confirm that you are still seeing it.
@GilbertS We did release the fix I promise last night for the Chrome and Firefox browser extensions, Edge is pending Microsoft approval to be released. Let me know if the issue you saw last time is now fixed and instant login is working as expected.
Fix for True Key browser extensions was released last night, please let us know if instant login with True Key is now working as expected.
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