Hello.
I Use True Key on Edge Chromium, iPhone 11, Firefox Mozilla 81.0.2 and the Desktop App. Have always worked.
But after i got i notice about Desktop App being retired i uninstalled it. After this the Firefox Extension doesn't work properly anymore. I can open the extension and get credentials there no problem, but it doesn't autofill/give a selection of credentials on sites anymore, so i will have to copy/paste, pretty annoying. I've tried to uninstall the extension, cleared the browser of cache/data, restarted, re-installed the extension, but still problem. Everything works great in Chrome / Edge Chromium and iPhone.
Edit: I can add that the blue True Key icon is still visible in the username/password field, but nothing happens.
Added screenshots of Edge Chromium vs. Mozilla Firefox 81.
What can i do ?
Best regards,
Gilbert
Good morning Gilbert,
I will look into this, by the sound of it, it looks like there is a lack of functionality for certain webpages when you are using the Firefox extension.
Let me ask you a few questions:
1- Which is your default browser new Edge or Firefox?
2- Have you tested this (besides the example you provided in the screenshot) with other websites?
3- And for those websites you tested that are not working on Firefox, can you confirm that all of them worked as expected with the new Edge or Chrome browsers?
Thanks,
Marc D.
Good morning Marc!
1- Which is your default browser new Edge or Firefox?
Default browser is Edge Chromium.
2- Have you tested this (besides the example you provided in the screenshot) with other websites?
Yes, i have yet to find a page where it works in Firefox (The blue True Key icon shows up to the right in the username and password field, but nothing happens) (worked great when the desktop app was installed)
3- And for those websites you tested that are not working on Firefox, can you confirm that all of them worked as expected with the new Edge or Chrome browsers?
Yes they all work in Edge Chromium and Chrome.
Good morning Gilbert,
I know exactly what the issue is here, in fact this is a bug that is getting worked on and hopefully we will have a fix for it next month or so. I will let you know when the fix is out.
Thanks,
Marc D.
Hi Gilbert,
Are you still seeing an instant login using the Firefox True Key extension?
Thanks,
Marc D.
Hello Marc,
Just to be clear, I don't get any login with this issue, the only way for me to login with saved credentials in Firefox is to open the True Key Tab, find the credentials in question, copy the password, then write in the login in the place i want to login and paste the password. Quite inconvinient.
The issue is still there, no instant login, no choice for login.
Good morning Gilbert,
Quick question, it is happening for one site that has multiple login credentials (accounts), correct?
Thanks,
Marc D.
Ok, are you still running Firefox version 81? I am running version 82 which is the last updated version for me, can you which one is your more update to date version?
Thanks,
Marc D.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: