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hatethis
Contributor
Message 1 of 4
‎01-27-2019 09:33 PM

True Key Constantly Stops Working

I have Windows 7 and Chrome.  True Key is annoyingly unstable.  It constantly stops working.  Every day and sometimes twice a day, I have to reinstall True Key, restart, disable and re-add the extension to Chrome and reset my favorites to get it to work again.  I have been on the phone with support at least five times about it.  They tell me to do the same thing. I do it.  It works for a day.  Then stops again.  The process takes about 20 minutes.  What's the point if it is that big a problem.  

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3 Replies
GaneshR
Moderator
Moderator
Message 2 of 4
‎01-29-2019 08:48 AM

Re: True Key Constantly Stops Working

Hi @hatethis 

We have sent you an private message. Please share the information to take it further

Regards

Ganesh Raju R

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marcd
McAfee Retired
McAfee Retired
Message 3 of 4
‎02-01-2019 06:36 AM

Re: True Key Constantly Stops Working

Good morning,

I am following regarding this post, is someone helping you fix the issue you reported?

Thanks,

Marc D.

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marcd
McAfee Retired
McAfee Retired
Message 4 of 4
‎02-25-2019 07:47 AM

Re: True Key Constantly Stops Working

Good morning,

I am following regarding this post, is someone helping you fix the issue you reported?

Thanks,

Marc D.

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