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Message 1 of 3

True Key Chrome App Instant Login Not Working

The Instant Login feature on the Chrome App version I use on my MacBook stopped working over a month ago. I've contacted tech support 2 times. The first time they could not solve the problem and told me my OS was too old. I asked if they had updated the App because the feature just stopped working one day. They couldn't tell me. I purchased a brand new MacBook shortly after and the problem continued. I contacted tech support again, went through the same troubleshooting process and got the same result. This time I was told they would submit it as a suggestion.

In order to use the Instant Login feature I have to uninstall and reinstall the App each time I log out or shut down my browser. Then it works for a short time. Any suggestions?

I have been a long time customer going back to the original Password Box. I rely on the Instant Login feature because I have hundreds of logins stored.

2 Replies
Message 2 of 3

Re: True Key Chrome App Instant Login Not Working

Hi @cspann16,

Greetings from McAfee.

Please contact our customer support using the link below to resolve the issue.

McAfee Chat Support

Krishnamanikandan KS

Message 3 of 3

Re: True Key Chrome App Instant Login Not Working

No, the problem is not resolved and has not been for 2 months now. Please only contact me with a senior technician. I don't have the time to waste starting all over again with a first level tech only to end up with no resolution.


I have been a customer of this product since 2014 and there has never been a problem.

Thank you...Chad

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