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DeanO7
Contributor
Message 1 of 3

The iPhone app for True Key does not stay logged in initially

Hello.

When trying to log in on a site, it is necessary to log into True Key several times before it is finally recognized and gives me the log in information. I have the auto sign out option set to 15 minutes. I believe the app is logging itself off after the first try.

It would be greatly appreciated if you could fix this.

Thanks.

Dean

2 Replies
AvinashP
McAfee Retired
McAfee Retired
Message 2 of 3

Re: The iPhone app for True Key does not stay logged in initially

Hi @DeanO7,

We are truly sorry for the inconvenience caused, we request you to help us with the details below to further look into the issue.

1. iOS version on the device.
2. True Key application version installed in your mobile.

Thanks,
Avinash.

DeanO7
Contributor
Message 3 of 3

Re: The iPhone app for True Key does not stay logged in initially

iOS Version: 15.3.1

TrueKey Version: 6.1.3-9605

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