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Michaelmic23-
Contributor
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Message 1 of 3
‎07-28-2020 02:21 PM

TRUE KEY WILL NOT STAY OPEN FOR 7 DAYS. CLOSES MULTIPLE TIMES PER DAY.

True Key - I am a log time paid user of this app. I have had this issue since day 1. I have called in this problem, posted on your community site, and see that you have been working on this solution for years. I cannot get True Key to stay open for 7 days. True Key stops several times a day and I have to resign into. This is very annoying. I paid my subscription fees so that my password manager works seamlessly. I am using windows 10 and google. If you have not fixed this issue by now, please let me know. I will switch to a different password app. 

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Michaelmic23-
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Message 2 of 3
‎07-30-2020 02:52 PM

Re: TRUE KEY WILL NOT STAY OPEN FOR 7 DAYS. CLOSES MULTIPLE TIMES PER DAY.

Hello-

 

I'm still waiting for a answer!

 

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Former Member
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Message 3 of 3
‎08-02-2020 01:41 AM

Re: TRUE KEY WILL NOT STAY OPEN FOR 7 DAYS. CLOSES MULTIPLE TIMES PER DAY.

Hi @Michaelmic23- 

We are very sorry for delay in response and your TrueKey fails to work properly. Please let us know few details to troubleshoot further. Is your Google Chrome browser and windows are upto date and are you using TrueKey extension or standalone product and version of TrueKey installed in the system.    

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