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wogd
Contributor
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Message 1 of 15

Suddenly MS Edge tab opening every session says True Key "Finishing up installation"

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Suddenly MS Edge tab opening every session says True Key "Finishing up installation" "Tab will close automatically when complete".

Well, you probably already guessed it, the tab never closes and opens again every time I start a new EDGE session.

Rebooting my Windows 10 Pro does not help.

This problem started 5/2/2017.  I have used True Key with EDGE for 3 months without any issues.

Any ideas?

1 Solution

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marcd
McAfee Employee
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Message 11 of 15

Re: Suddenly MS Edge tab opening every session says True Key "Finishing up installation"

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Hello,

Our fix has been deployed yesterday, please remove True Key and then reinstall it from the Edge store and the issue with the endless installation spinner should now be fixed.

Thanks,

Marc D.

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catdaddy
Esteemed Contributor II
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Message 2 of 15

Re: Suddenly MS Edge tab opening every session says True Key "Finishing up installation"

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​,

                I will contact a Lead Engineer/Expert from the TrueKey Team on your behalf. He is better suited to address your question. ​ Could you kindly assist this customer please?

Cliff
McAfee Volunteer
marcd
McAfee Employee
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Message 3 of 15

Re: Suddenly MS Edge tab opening every session says True Key "Finishing up installation"

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Yep, this is known to us and we are investigating best way to address this with a fix, I should know more definitely by tomorrow.

Have a nice evening,

Marc D.

catdaddy
Esteemed Contributor II
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Message 4 of 15

Re: Suddenly MS Edge tab opening every session says True Key "Finishing up installation"

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Thank you Marc !

That was quick

Cliff
McAfee Volunteer
jrc99
Contributor III
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Message 5 of 15

Re: Suddenly MS Edge tab opening every session says True Key "Finishing up installation"

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I have the same problem but it only started in the early hours of the 1st on May , I have left it running and as you say does not close.

You can close the tab and open True Key from the ... (settings and more) and it runs fine.

It does not appear to be a Microsoft update that is causing the problem as the last installed update was 22nd April.

carpetking
Former Member
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Message 6 of 15

Re: Suddenly MS Edge tab opening every session says True Key "Finishing up installation"

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I too have the same problem. We would really appreciate a solution to this answer!

Thank you!

exbrit
Esteemed Contributor III
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Message 7 of 15

Re: Suddenly MS Edge tab opening every session says True Key "Finishing up installation"

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​ any news?

marcd
McAfee Employee
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Message 8 of 15

Re: Suddenly MS Edge tab opening every session says True Key "Finishing up installation"

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For your information, our development team is currently working on a fix that will solve the issue with the completing the installation endless spinner on MS Edge.

I hope we will be able to release this fix early next week.

I will definitely update this thread with the news once is out.

Have a good weekend,

Marc D.

marcd
McAfee Employee
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Message 9 of 15

Re: Suddenly MS Edge tab opening every session says True Key "Finishing up installation"

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For your information, our development team is currently working on a fix that will solve the issue with the completing the installation endless spinner on MS Edge.

I hope we will be able to release this fix early next week.

I will definitely update this thread with the news once is out.

Have a good weekend,

Marc D.

freakpower
Contributor
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Message 10 of 15

Re: Suddenly MS Edge tab opening every session says True Key "Finishing up installation"

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Hi hope really to hear next week about a solution for this.

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