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Problems updating True Key to 'extension first' version 6

I feel like I'm going round in circles here. I'm trying to get the version of True Key in Chrome and Firefox to version 6 as I've been advised to.

Remove the extensions/add-ons from all browsers. Then uninstall True Key from add/remove programs. Then run Truekeysetup - great, I have version 6.3

It then prompts me to install into Chrome and Firefox. So, I follow the prompts, and i'm left with version 4.3.1.9325 in the browsers. Same thing happens if I install direct from the Chrome Store, or from Firefox's add-on manager. What's going on here? How can it be so difficult to get True Key extension only up to 6.x in my browsers, which is what you've advised me to do?

3 Replies

Re: Problems updating True Key to 'extension first' version 6

Did you download from truekey.com

Magesh
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Re: Problems updating True Key to 'extension first' version 6

Hi @SecureFox 

The native true app for PC has become End of life.. True key is only available as browser extension for chrome , edge or firefox.. 

Kindly visit  www.truekey.com/download  to download the truekey browser extension. the recent TK extension version is 4.3.1

Thanks.

Re: Problems updating True Key to 'extension first' version 6

I appreciate that the standalong version has been retired - there were enough messages about it early in the year. So you're saying it's correct that the browser based extension is only version 4.3.1? Don't you think that's a little confusing, since the original messages were to encourage you to move to standalone version 6 before 31st January this year in order to prepare for 'extension first'?

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