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pschom41
Level 7
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Message 1 of 3

Passwords created in Android App appear corrupted in Edge/Chrome App

Hi, when I tried to create a password in the Android app, the content viewed in the Edge browser appears corrupted, with additional characters added. The attached screen capture from Edge shows additional box characters after every special character.

When I try to log in from Edge the password is not recognized. BUT, when I copy the password and paste it the correct password, minus the extra characters, appears normally.  

I am using Android 10 and my app version is 5.2.2.2. 

Thanks for any advice. 

2 Replies
Bharani_BD
Moderator
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Message 2 of 3

Re: Passwords created in Android App appear corrupted in Edge/Chrome App

Hi @pschom41 

Please let us know if the password that you have entered is a auto generated password or is it manually created. Also try to reset the password once and enter with out copying it in anyone of the browsers. 

Thanks & Regards
Bharanidharan S 

pschom41
Level 7
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Message 3 of 3

Re: Passwords created in Android App appear corrupted in Edge/Chrome App

The password was generated by True Key when I created the account. I don't understand what you want me to reset - the password for the website account?
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