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Password "undefined" when having multiple logins for the same website.

As you can see in the screenshots, having multiple login's for the same password does not always work. Maybe the issue is limited to this website. But it's one i use often and hoop you can take a look at it.

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Magesh
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Re: Password "undefined" when having multiple logins for the same website.

Hi @erikdeboer 

Thanks for the screenshots. Let us know if you are able to access it using from a different device. (Mobile ipad etc)

Thanks,

Re: Password "undefined" when having multiple logins for the same website.

I was never able to get the autologin working on my Android phone. I do no use true key on an ipad. I only use truekey on windows desktop in Google Chrome.

Sorry i was unable to test it. 

 

Re: Password "undefined" when having multiple logins for the same website.

I use True Key in windows on more than one PC. All have the same issue. 

Is there anything else i can do from my side? Or do you have enough information to analyze the problem.

 

Thanks for your support in advance.

Re: Password "undefined" when having multiple logins for the same website.

Hi, i did not receive any update yet. Is there something i can do from my side?

@Magesh 

Re: Password "undefined" when having multiple logins for the same website.

Is there any update on my initial question?

What can i do to resolve this issue?

Normally you would expect some kind of a response, especially for a product that I am paying for. Are you planning to discontinue TrueKey? I like the product, but this issue is really annoying for me. 

Hoop you can give this issue some attention, or at least you can tell me how long i have to wait for a proper answer or fix.

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