×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
erikdeboer
Contributor II
Message 1 of 6

Password "undefined" when having multiple logins for the same website.

As you can see in the screenshots, having multiple login's for the same password does not always work. Maybe the issue is limited to this website. But it's one i use often and hoop you can take a look at it.

5 Replies
Magesh
McAfee Retired
McAfee Retired
Message 2 of 6

Re: Password "undefined" when having multiple logins for the same website.

Hi @erikdeboer 

Thanks for the screenshots. Let us know if you are able to access it using from a different device. (Mobile ipad etc)

Thanks,

erikdeboer
Contributor II
Message 3 of 6

Re: Password "undefined" when having multiple logins for the same website.

I was never able to get the autologin working on my Android phone. I do no use true key on an ipad. I only use truekey on windows desktop in Google Chrome.

Sorry i was unable to test it. 

 

erikdeboer
Contributor II
Message 4 of 6

Re: Password "undefined" when having multiple logins for the same website.

I use True Key in windows on more than one PC. All have the same issue. 

Is there anything else i can do from my side? Or do you have enough information to analyze the problem.

 

Thanks for your support in advance.

erikdeboer
Contributor II
Message 5 of 6

Re: Password "undefined" when having multiple logins for the same website.

Hi, i did not receive any update yet. Is there something i can do from my side?

@Magesh 

erikdeboer
Contributor II
Message 6 of 6

Re: Password "undefined" when having multiple logins for the same website.

Is there any update on my initial question?

What can i do to resolve this issue?

Normally you would expect some kind of a response, especially for a product that I am paying for. Are you planning to discontinue TrueKey? I like the product, but this issue is really annoying for me. 

Hoop you can give this issue some attention, or at least you can tell me how long i have to wait for a proper answer or fix.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community