Since yesterday I can no longer activate Truekey, neither via Edge nor via Chrome. The offline mode is not offered to me! Instead, I only get the message "An error has occurred". When I remove the browser extension - which I did in Edge for testing - and add it again, I get the error message "Error - download interrupted".
This worries me a lot. Did McAfee have a hacker attack? Please reply in short notice, thank you!
Since this morning I'm no longer able to login to my account using either the Chrome extention or the Android app. The only response I get is "An error had occurred".
No matter what device I’m on, the I only way I can “use” true key is when I’m offline. When trying to connect, the message I get says something along the lines of “having trouble connecting to the servers”. I’m kind of paraphrasing that, but that’s the problem I’m facing currently and my internet is working just fine.
We are sorry for the inconvenience cause. McAfee is aware of this issue and the Engineering Team is working on it to find a solution soon. Kindly try logging in after few hours. If you still witness the same, please update.
Also unable to login TrueKey via iPhone app or Chrome today, getting message "cannot reach TrueKey servers" and have received no comms from the company. Same comments/request as others - given the nature of the product we really need more information ASAP.
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: