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April_F
Contributor
Message 1 of 3
‎03-30-2021 12:11 PM

Imports from Chrome and LastPass import 0 records

When I go to import records from LastPass or Chrome, I can select the file, and it shows the record count, but then when I select "Import All", the resulting confirmation is "0 records imported"

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2 Replies
Rajiv__s
McAfee Retired
McAfee Retired
Message 2 of 3
‎03-30-2021 03:27 PM

Re: Imports from Chrome and LastPass import 0 records

Hello @April_F ,

Sorry about the inconvenience caused kindly make sure that the file to be imported is in .csv format also make sure that you check the exported file that no URL or password fields are blank.

If issue persists kindly reply to this post along with the browser name, version and True Key version to work ahead on this issue.

Regards,
Rajiv S.

 

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April_F
Contributor
Message 3 of 3
‎03-30-2021 04:08 PM

Re: Imports from Chrome and LastPass import 0 records

Yes, the default downloaded file from both Chrome and LastPass is .csv.  I also did already try removing any records where all fields were not populated and that did nothing.  I ended up entering all manually.

 

(On a side note, now the Android app won't log in.  After DFA, goes right back to login page.  This is apparently just a terrible app.)

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