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Redgie
Level 7
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Message 1 of 4

Import Passwords

I am trying to import passwords from my iPhone (Key Chain). I used a software named Tenorshare 4ukey, which downloaded my passwords to a csv file. When I open True Key and click on settings and then "Import, " I am asked where I want to import passwords from and lists Password Managers and Websites. Each offer an option to upload a csv file. When I try to upload my csv file, I get the following message:

We didn't find any item to migrate.

Can anyone offer any suggestions on how to get my passwords loaded into True Key

Many thanks

3 Replies
Bharani_BD
Moderator
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Message 2 of 4

Re: Import Passwords

Hi @Redgie 

We are sorry for the inconvenience caused, Please check if there is any update available on the app store and update the app if available. Let us know the version of True Key app installed . Also share the error screen shot to assist further on this issue. 

Thanks & Regards
Bharanidharan S

AT
Level 7
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Message 3 of 4

Re: Import Passwords

hi i am experiencing the same problem where i have converted the file to .csv yet get the following message 

'we didn't find any items to migrate'

i am trying to move my passwords form my old password manager to my new one 

thanks 

Re: Import Passwords

I had the same problem when trying to import from LastPass.  After many attempts, I tried using the "True Key to True Key" import button instead of the LastPass button, and it worked!  I don't know why, but maybe it will work for you too.  It's worth a try.

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