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jarviand
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Message 1 of 6

Generator on IOS - not keeping history? Lost password

I used generator on IOS to change a website password - went to paste into Truekey and clipboard was blank. Does not show in histoty on generator on True Key web page. Any ideas if I can retrieve this password?

 

Thanks

5 Replies

Re: Generator on IOS - not keeping history? Lost password

Hi @jarviand 

Password generated on a particular device will be shown on that device only. So, please check on iOS device under Password History and you should be able to see it there. If you have any concerns, please let us know.

Thanks,
Karthikeyan J

jarviand
Level 7
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Message 3 of 6

Re: Generator on IOS - not keeping history? Lost password

Thanks for your reply - I cannot find a password history option on IOS app - can you tell me where to look?

 

Thanks

Re: Generator on IOS - not keeping history? Lost password

Hi @jarviand,

We apologize for the inconvenience.

But currently the password history option is not available in iOS due to some restrictions. You may need to use forgot password option in the website for which the password was generated and then setup a new password. 

You can also use Safe Notes in the Truekey app to copy the generated password as an alternative.

Thanks,
Karthikeyan J

Re: Generator on IOS - not keeping history? Lost password

After you’ve copied the password to the clipboard, update your existing Login item with it.

  1. Select the Login item you want to update with the new password.
  2. Click Edit, then paste the password into the password field.
  3. Click Save.
  4. Go back to the generator then copy all blank data put it into (you source) thank you might be able to see the blank password. 

Re: Generator on IOS - not keeping history? Lost password

nice thank you for being here
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