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trueme
Contributor
Message 1 of 11

Firefox 55.0.3 (64-bit) - Truekey auto populate hit and miss

I continue to have issues with Truekey Firefox Add-on. It has become very hit and miss with filling in login information. About 30% of the time it will auto-populate if I go to a site. If on the other hand I launch the site from the TrueKey Tab, it goes up to about a 70% success rate. This has been happening in both the 32 bit and 64 bit versions of Firefox, on more than one PC, for a couple of months now (as an aside, I am now fully on the 64 bit version of Firefox).

10 Replies
catdaddy
MVP
MVP
Message 2 of 11

Re: Firefox 55.0.3 (64-bit) - Truekey auto populate hit and miss

I will contact someone on your behalf whom is a expert on True Key.

​  Could you please assist this user?

Cliff
McAfee Volunteer
trueme
Contributor
Message 3 of 11

Re: Firefox 55.0.3 (64-bit) - Truekey auto populate hit and miss

Hey Marc, it’s Martin  

Former Member
Not applicable
Message 4 of 11

Re: Firefox 55.0.3 (64-bit) - Truekey auto populate hit and miss

Hello Martin

When you attempt to login to a website on Firefox and when it doesnt auto-populate the credentials, do you notice a True Key icon the fields to enter the username/email address and password? The reason I ask is only if True Key is logged in and active, True Key will be able to auto-populate the credentials and automatically log you into the website.

Regards

Farhan

trueme
Contributor
Message 5 of 11

Re: Firefox 55.0.3 (64-bit) - Truekey auto populate hit and miss

Hi Farhan,

I probably should have included that - yes both fields always show the TK icons. However clicking them does nothing. Yet on some web sites it goes right in. And there is a corresponding site entry with the proper domain to match the site. If I launch the site from TK it works.  It is very hit and miss. I will find a couple of examples so we can at least compare.

trueme
Contributor
Message 6 of 11

Re: Firefox 55.0.3 (64-bit) - Truekey auto populate hit and miss

I "think" it may be when there is more than one account in TK for the same domain. In the past I would get a popup on the login letting me select which account. Currently I get nothing, even if I click the TK icon in the login field. That might also explain why it works when I launch the site from TK - since then it knows which account to use. Examples are Twitter, Yahoo, GMail. If there are more than one account, nothing populates and I don't get the option to select the desired account. Launch the sites from TK - they work.

That seems to be it. I took one domain where I had two accounts, verified it would not auto populate (or offer which account to select like it used to do). I deleted one account in TK, went to the domain in the browser and it auto filled just fine.

(my TK version 1.35.0.4721)

Former Member
Not applicable
Message 7 of 11

Re: Firefox 55.0.3 (64-bit) - Truekey auto populate hit and miss

Hi Martin

The TK version extension version on my Firefox is 1.35.2.4942 and I have 3 logins saved under Yahoo domain, for which I get a choice to select the account with which I want to login. Please remove the extension and add it either from the True Key application or by going to https://www.truekey.com/onboard/ and then check if it lets you select an account to login.

Regards

Farhan

trueme
Contributor
Message 8 of 11

Re: Firefox 55.0.3 (64-bit) - Truekey auto populate hit and miss

Hi Farhan,

So I removed the addon and reinstalled via /onboard. Received the same version back (same as you). I disabled all other addon's, cleared cache and restarted. Still the same. No choice on multiple accounts. Are you running 32bit or 64bit Firefox? And BTW this is on a second Win10 desktop I own, so for me this is happening on two different PC's - both running Win10 and FF 64bit.

Thanks,

Martin

Former Member
Not applicable
Message 9 of 11

Re: Firefox 55.0.3 (64-bit) - Truekey auto populate hit and miss

Hello Martin

I have tested the functionality on 2 Win 10 machines and they worked fine. Both are 32bit OS running FF 32bit. I will check in a 64 bit OS with FF 64bit and update if I observe the same issue.

Regards

Farhan

marcd
McAfee Retired
McAfee Retired
Message 10 of 11

Re: Firefox 55.0.3 (64-bit) - Truekey auto populate hit and miss

Good morning Martin,

Let me know if you are still seeing issues.

Marc D.

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